Refund Policy

Last updated: October 2026

This policy covers two things: BizLeads360 credits (pay as you go, for sales emails) and job search plans (a subscription, for job seekers at /jobs).

Job search plans

No free trial, but a free preview: before you pay you can see your top matching jobs and a sample email. Nothing is sent from the preview.
7-day money-back: if you ask within 7 days of paying and no job emails have been sent on your plan yet, you get a full refund.
Cancel any time: cancelling, or pressing "I got the job", stops the next renewal. Your plan keeps working until the end of the period you already paid for. Part periods are not refunded after the first 7 days unless the law requires it.
Renewals: monthly plans renew every month and 3-month plans every 3 months, at the price shown when you signed up. We email a reminder before each renewal.
Billing mistakes: if you were charged twice or the wrong amount, we refund the difference in full, at any time.

BizLeads360 credits

BizLeads360 is pay as you go. You buy credits, and 1 credit sends 1 email. Credits are not a subscription, so there is nothing to cancel and no renewal charge.

You only pay for emails that are sent

A credit is used only when an email is actually sent from your mailbox. Emails that are skipped, blocked as risky, stopped because the person replied, or that fail to send never use a credit. Finding companies and people does not use credits.

Refunds on credit packs

Within 14 days, nothing sent: if you have not sent any emails since buying a pack, you get a full refund of that pack.
Within 30 days, partly used: we refund the unused credits from your most recent pack at the per-email price you paid for it.
After 30 days: credits stay in your account and never expire, but they are not refunded unless the law requires it.
Billing mistakes: if you were charged twice or charged the wrong amount, we refund the difference in full, at any time.

What is not refunded

Free credits given at sign-up or as a promotion. They have no cash value.
Credits on accounts closed for spam, abuse or breaking our Terms of Service.
Credits already used to send emails, including emails that later bounced or got no reply.

How to ask for a refund

Email support@bizleads360.com from the address on your account. Include the date of the purchase. Please ask before you delete your account, because deleting it removes any unused credits. We reply within 3 business days. Approved refunds go back to the card you paid with through Stripe and usually show within 5 to 10 business days.

Your legal rights

Nothing in this policy limits any refund or cancellation rights you have under the law where you live.

Contact

Questions: support@bizleads360.com.